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Computer crashes when exiting Outlook...

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5 replies

by finnie

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I have a client who, upon exiting Outlook Express, will attempt to disconnect from the internet, and his system hangs. No Ctrl-Alt-Del, no mouse, no nothing. At first we thought it was simply when he exited Outlook and then we realized it was auto-disconnecting. He is running Windows 95 on a Pentium 166 with 32 MB and a mostly empty 20GB Hard Drive. I have already removed dial up networking and then reinstalled it to no avail. Suggestions would be greatly appreciated. Thank You.

5 replies

by jctech

From within Outlook Express, go to Tools|Options. Click on the Connections tab and see if "Hang up after sending and receiving" is checked. If so, uncheck it. Then see if Outlook Express will close without hanging. You can then disconnect the dial up after closing Outlook Express. You may need to reinstall Outlook Express if you want to use the auto-disconnect feature.

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