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Computer shuts down when on the Internet

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by brad mankoff

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We have two computers that turn off after going on the Internet. We are running Windows XP, all updates are current, as are BIOS, Antivirus, video drivers are current. We have several of these models but only these two shut down. They are IBM ThnikPad A21m. Both have passed PC-Check diagnostics. Have replaced memory and DVD drives just as a precaution. They still shut down.

2 replies

by ken

Are the machines running a clean install or have the returned from the field with the issue?

Does it reboot no matter which profile you use?

Have you tried use a different Web Brower like Firefox?

by brad mankoff

Yes they are clean installs. I run fdisk /mbr and then fdisk to remove all partitions. The computers do not restart they just turn off. Running another browser is not an option.

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