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crashes/conflicts

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by wb7nqm 1 view

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I am the PC/LAN specialist for a national company using a third-party billing system called ACSR by CSGSystems. CSG uses a TCP/IP protocol called Chameleon (NetManage), running on NT 4.0 Workstation predominately on Compaq systems (a few Dell). We are running McAfee VirusScan 4.03 on all systems and using basic office applications plus other system specific applications.

We have been using CSG for almost 2 years. In the last couple months, we have been experiencing a rash of crashes. CSG locks up or kicks the user out, sometimes freezing the system, requiring a reboot. There does not seem to be a common basis. We have 3 lines of business, running different versions of CSG from separate Unix servers, at multiple locations. I have tried removing McAfee entirely with limited success. I have also cleaned up systems and maxed out the virtual memory settings with intermittent success. We have installed upgrades and additions to the mix lately, but I have not found a correlation with anyof them.

Any sugg

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by hcohen

Are all the systems crashing? If so check the common element would most likely be your network suite. In this case I would run a network diagnostic and do a network analysis and a protocal analysis. You can achieve this by doing some tests using UNIX. Here are some tools that you might be able to use that I hope will be helpful. Network Load and MTU

Getting accurate network statistics (load) needs sophisticated and expensive network analysis equipment. As an alternative, network load can be estimated by examining the collision rate on each machine’s network interface. Depending on the criteria for the network performance, you can determine when your network should be subnetted (or divided), based upon the collision rates for the machines on your network.

The netstat command can be used to see the statistics of the network interface card. The same command is also used for examining the routing table of the machine. The collision rate of a machine is obtained by t

by wb7nqm

Sorry about the rating but there are only specific systems exhibiting the problem and each site has its own subnet. You exceeded the 1000 word limit so I didn't see all of your answer. I would like to know more on network diagnostics, so...if you would like to expand on your answer, you can email me at carolynel@mindspring.com. Thanks, Carolyn

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