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CRM for Call Center (Helpdesk)

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by johnathanpeter 1 view

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I would like to know in your professional opinion which are the best CRM software that you would recommend for a call center (for front and backend), not contact management.

I'm currently looking forward in obtaining one for my company. The previous software we were using was the POINT system which didn't work well.

I've searched through some and found that ClientLogic and Clarify are quite good. Though SAP and Peoplesoft looks interesting but it is much more complex.
Is there a place orCRM site that I can make comparision on the products and features that are offered? (My current search --> www.crmcommunity.com and www.crm-forum.com) and the products home page.

Any advice?

Regards
Peter Lee

5 replies

by c1959j

Have you looked at http://www.2crm.com? This is a good site and has software comparison of different systems. There is also another product that I have worked with other than Remedy, that is not listed: Peregrine's ServiceCenter - www.peregrine.com. I believe that Remedy is now a part of Peregrine as well. Hope this helps!

by bdivine

We are currently using Support Magic, nice interface good on customization, not too bad on price. Users use a browser interface to the product. Hope this helps

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