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I needed to do a clean install on one of our employee's laptops,a Compaq nx9420. Before I did so I copied the items she had on the desk top to a folder on our network, then I noticed she had picture, movies and music in her Documents folder. My boss was upset that she had so much personal stuff on the laptop and didn't even want me to save it but I knew some of these photos were important to her, like her trip to Africa and such, so I burned everything to DVD's using the Roxio Sonic program. I checked the DVD's on my system and the files were there, but when she put them in her system the DVD's were empty. I put them back in my system and they would show up again but when trying to copy them I'm getting an error message "cyclic redundancy check". Is there any way to save these files? The disks are also acting very weird, chugging along in the drive and they keep trying to crash my system. I'm fairly new to the business and feel horrible if I can't save her files. Thanks for any help or suggestions.
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by defragme Accepted solution
Clarifications
by balge Accepted solution
hi
try finalising the disks, that might help
cheers!
by salim Accepted solution
Your DVD burner disks can only be seen on some partucular drive only. That is the known problem with lots of manifacturers of drives.
Check drive manufaturers and you will find that out.
by defragme Accepted solution
Why am I getting the error message when trying to copy them. I can see them sitting there as jpegs. And I do believe the disk was finalized, but don't know how to check.
by robo_dev Accepted solution
if the program refuses, add another random file to the disk, then make sure 'finalize' box is ticked, but not the 'write' box. This will finalize the disk and not add the random file.
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