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delayed mail after xp sp2 install

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7 replies

by e_malemehere

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I have 2 systems with xp pro. one has office 2000 sbe, the other office xp sbe. both office install were upgraded to the current service pack before sp2 install. Outlook on both systems is used to access Exchange server 2000.
After installing xp sp2 on both systems, new mail will only be received after clicking on the new mail button in the toolbar.
I have tried uninstalling sp2 then office and putting sp2 on 1st then office, no luck. The only way I have fixed the one system with Office XP is to format, install xp pro then sp2 then Office XP.
I have some systems with Office 97 and Outlook 2000 on them, all have been upgraded to sp2 and do not have any problems receiving mail.
Anybody got an idea what the problem is?
Thanks,
Ed

7 replies

by e_malemehere

Poster rated this answer.
yes, in my question, I un-installed sp2 and Office, then re-installed sp2 then office and the service packs. No luck.
I am experimenting with something right now, if it works I'll post the results.
Thanks

by cagedmonkey

I recently experieced the same problem at our site. However, we thought it was due to installing Symantec Mail Security on our Exchange server. We installed XP SP2 about 3 weeks ago and after installing SMS we started seeing email delays on many of the client at one site.

My solution was to allow the outlook client in the SP2 firewall.
You can do it via the interface or using a .cmd file to run in a script. If you use the script method here's the bits for the script:

netsh firewall add allowedprogram "C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" Outlook ENABLE

Hopefully that helps you, otherwise try these articles from MS:

How to Troubleshoot New Mail Notification Issues

http://support.microsoft.com/default.aspx?scid=kb;en-us;270065

No way to configure port for UDP new mail notification packets
http://support.microsoft.com/kb/264035/EN-US/

I did not use any of the firewall bits described in the MS articles but did find that allow OUTLOOK thru the firewall did do the trick. You may need to modify the scope however.

Regards

by e_malemehere

Thanks, but I have since disabled the firewall service on all XP systems due to problems with other essential programs. They all sit behind hardware firewalls so it is not needed anyway.

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