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dll problem and stops Exchange IMS

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7 replies

by venraju

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Hi There,

We are running Windows NT 4.0, SP6a to support our mail server and Web Server on the same box. Mail server is Exchange 5.5 and Web server is IIS 4.0

Once in a week the system is generating the error "Initialization of the DLL c:\WINNT\system32\user32.dll failed. The process is terminating abnormally"

When ever we get this error the IMS and MTA are stopped. I am not sure where the problem is and how to tack the problem. We re installed SP6a to create a new user32.dll butthere is no use. We are not running with any backup. I know how tough is supporting a mail system with out having a proper backup, this is night mare. Any suggestions and advice is appreciated. I hope one or the other in this world trouble shouted the same kind of problem.

Thanks,
Raju

7 replies

by jrgarcia

Hi Raju:

This may not be your exact problem, but I have noticed a compatability issue with service pack 6a and some hardware. under these circumstances, if you enable a screen saver, any time the screen saver kicks in a c:\WINNT\system32\user32.dll failed error occurs.

Usually clicking out of the message box allows the user to continue using the system. However, some apps making calls to the dll during this time freeze up.

by james_randy

If you are still tackling this problem, perhaps you should consider calling your local super-hero.

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