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I got to spend my afternoon fighting a "virus shield" (trojan dropper) infection on my son's laptop, most of that waiting for it to boot into safe mode (took almost a half-hour).

Once I got there, it didn't take long to find and eliminate it. CCleaner to find the startup entry and get the file name, then delete the executable and clean the registry.

Rebooted back into normal mode with no problems. Removed the crust: unused apps, unneeded apps, and other garbage. Updated the AV and anti-malware, installed NoScript and AdBlock Plus for his Firefox. Gave him a list of other as a recommendation.