DVD-CD burner external problems

I bought a DVD-CD burner external LITEONE a year ago,have it USB 2.0 connected on new DELL 8400,now getting errors,wasting discs, locks up with red light on ,disc spinning,must force shut down to remove disc,but it does burn cds ok

DVD-CD burner external LITEONE
model LDW-851SX

problem seemed to start after ENABLED nero image drive v.2.27,so I could burn some cd discs,bin and cue images,which were successful,but now cannot burn DVDs, get errors like SCSI failed,or cannot end session,have a pdf of failures if that helps diagnose?

I disabled Nero Image drive,but no solution,nor can I use alcohol 120% ,it only creates problems