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E-mail Attachments

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by kevinlaw72

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One of our users is sending an e-mail message with 2 small word attachments to 7 recipients. One of the recipients received the attachments intact. All of the others, the attachment had been stripped out of the message. Is there anything other than a possible antivirus scan that would cause this to happen? They have tried to send the message twice with the same results.

11 replies

by rcc

I believe is the MIME type encoding. Ask your client to send the same message, but make sure HE SENDS PLAIN TEXT ONLY this time, not HTML or RICH TEXT format (you can select this from your e-mail client). I strongly believe this is the problem, theattachments are not actually stripped (if you ask the receivers to look at the message headers, they would see the encoded attachment as a bunch of caracters), but rather the client at the other end cannot extract it and display the correct view.
Regards,
Radu

by rcc

If an antivirus strips the message, it will add its own comments somewhere in the header. Ask the recipient to send you a copy of the message header for further investigation...
Regards
Radu

by pjpatiky

Kevin - From time to time the narrative of an attachcment will come up blank. This seemes to get deleted by some server service. I have found a remedy by:

Right click on email Icon in Attach: block of blank email attachment. Click Open in drop down menu. Click Open then OK in Open Attachment box.

You may have to do this several times dependng on how many servers and Nets the Attachemtns has passed thru. I have had to do it as many a 3 times, but met with success.

by gcuz

Have them check to see if they have Office 2000 service pack 2 on there workstations. If they do not, did they add the e-mail security hot fix to their Outlook 2000? If so, they need to uninstall Office and reinstall without service pack 2 and/or reinstall Outlook 2000 without putting the e-mail security hot fix back on. Go out to the Microsoft site and look up Q263210.

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