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Email Account Doe Not Exist

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2 replies

by sanabriam

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The following recepient(s) could not be reached:
Usreb and Date
The e-mail account does not exist at the organization this message was set to.
USERB has been delegate on USERA mailbox.

In Active directory,I check USERA account >Go to Exchange general > Delivery options > Send on behalf >Removed USERB from the list. But There's is no user to remove. Userb was removed from the Network months ago. Why do we get it and how do I eliminate it?

2 replies

by mihalcaro

If your email doesn't come to you directly then I would suspect that it is the intermittent hop. Ask the ISP if they have made any changes.

The fact that message has the sender's email server in the DNR means that the connection is being dropped at the point of delivery, not after delivery, so the message is being dropped by the MX server records.

Better still, get your MX records changed to point to your server and tell the ISP where to put their email service.

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