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email link and IE windows

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7 replies

by luv2bike2

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I have several users who are complaining when they click on an email address on a web page, several IE windows open up. They will click on the X to close them and most of the time the web page that comes up page can not be found.

These users are using Windows 2000, IE 6 with the current sercuity patches, Outlook 2003.

I have gone in to Tools/Internet Options/Advance and click on Restore Defaults. That worked when I had users who would click on a web link in an email message and IE would open several windows. I thought doing that would solve the problem with clicking on an email address on a web page, it did not solve the problem.

Any Help would be greatly appreciated.

Thanks

7 replies

by rewrite

I'd start by doing a full virus scan and malware scan with the most current updates. For malware you can use AdAware or Spybot, they're both pretty good. Just having the latest security patches doesn't mean you can't get compromised.

Cheers.

RW

by luv2bike2

I don't want to say this was unacceptable, I would say its a start to solving the problem and I appreciate the suggestion.

by luv2bike2

I have performed a virus scan than Ad-aware and Spybot on one of the systems and IE still opens up quite a few windows when I click on an email address on a web page. Any other suggestions would be greatly aprreciated.

Thanks

by rewrite

Ok. Since no viruses/malware was foundwe should next look at 2 things. Does this happen on only a few websites or any website where the email link is on? If it's just a few websites then the possibility exists that it is a website issue. If it happens on all websites then the browser might have been modified. Go to http://www.spywareinfo.com/~merijn/downloads.html and download a copy of HiJackThis. Run it on the affected pc's and check for bho's, redirects, registry changes etc. These types of items are not always detected as viruses or malware but can have adverse effects on browsing experiences.

Cheers.

RW

by judicatorexodus

I agree that sypware/malware may be behind the multiple windows, but I am wondering if I.E. is forgetting that Outlook 2003 is the email client that needs to be defined in the internet options for these users. I have noted that restoring defaults, ususally define Outlook Express as the default client. You may want to look and see if Outlook 2k3 is mail client listed on the Internet Options>Programs tab.

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