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Email problem with xDSL connection

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5 replies

by rolandcordova

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having problem accessing the email account (bellsouth) of one of our users. recently switch to xDSL service (2C2) but AOL, other different email account works fine. using internet connection sharing win98se. called bellsouth but they might be an IP problem specific to our xDSL provider (2C2). just wondering when i send a message to myself using the bellsouth accout it works. but sending email to other people doesn't work
thx for answering

5 replies

by jhahn

To get this resolved I will need some info.
1. What email client are you using?
2. Is it the same client on all pcs?
3. Do you get any error messages when you send mail or recieve mail. If so what are they?
4. Does you ISP need extra authentication. I will have to look at the exact terminolgy.

I workked as an Admin for an ISP and I saw this problem with our DSL customers. Shoot me an email if you want me to help.

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