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Enable Message Recall on Exchange 5.5SP4

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by james richardson

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I would like to enable Message Recall on our Mail Server. I don't see on the client the option to do it, and cant find on the server where the setting is that enables recalling messages! Any advice ?

5 replies

by rlevesque

James,

Within the Exchange Administrator, open the tree so you can access the Private Information Store properties page (Domain >> Configuration >> Servers >> server name >> highlight Private Information Store and go to File; Properties).

Here is where you can set how long the server will retain deleted items.

if you need to recover these, you then go to that person's Outlook, and recover them.

Richard

by james richardson

We have already enabled the mail retention on the server. I would like to be able to give the users the option to recall a message from within Outlook. IE I didn't mean to send that message out and I want to recall it before it gets read!

by mckaytech

The answer above is for deleted item recovery - different animal. That DOES have to be enabled on the server side.

As far as I know, the default configuration for Exchange supports Message Recall when using Outlook as your e-mail client. The trick is that you don't have the menu option until you have the sent message open. Once it is, the second option from the bottom on the Action dropdown menu should be "Recall this message" (followed by "Re-send this message").

regards!

paul

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