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Errors when rebooting

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3 replies

by rachel.gilliland

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Getting 2 errors when attempting to shut pc down.
#1 - The company file cannot be closed at this time because there is another appl using it. Must close that appl before closing company file (no other application is open)
#2 - Your new add-in product is trying to install a menu item as it's own descendant into Quickbooks. Please notify the add-in vendor of this problem in their product.

3 replies

by danpiers

First, I will assume that you want to keep Quickbooks. Because, if you don't, removing it from your system may solve your problem.
That said, it sounds like you (or somebody else) loaded an add-in supplement to the Quickbooks currently installed on your system. That add-in installation apparently did not go well. It sounds like the program may be partly installed...enough to cause the problems, but not enough to register in the "close program" dialog box. If you know the add-in application, try re-installing it. If that doesn't fix the problem, try uninstalling it. If that also fails to resolve the issue, I might consider re-installing the same or a newer version of Quickbooks. Good luck.

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