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Event message on NT

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by techless

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In my administrative tools in the event logs,
I see the following message (it shows as a warning):
The server service was unable to map error code 1797.

Any clue what causes this message?

4 replies

by syscokid

From
http://support.microsoft.com/support/kb/articles/q165/0/82.asp

Err Msg: The Server Service Was Unable to Map Error Code 1797

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
Microsoft Windows NT Server versions 3.5, 3.51, 4.0
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

SUMMARY
The following error may appear in the Event Viewer System Log:

Event ID:2510
Source: Server
Type: Error
Category: None
Description: The server service was unable to map error code 1797.

MORE INFORMATION
This error actually means:

The printer driver is unknown
This information can be obtained by typing the following line at a command prompt:
net helpmsg 1797

The reason for this error is that a client workstation (for example, a computer running Windows 95) attempted to download a cross platform print driver but the computer running Windows NT Server did not have that driver loaded. The client will then most likely install the driver from another source, such as a printer driver installation disk. The computer running Windows NT Server simply logs this event with the above information.

For additional information about the installing cross platform print drivers, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q154291
TITLE : Installing Cross Platform Print Drivers in Windows NT 4.0

ARTICLE-ID: Q142667
TITLE : How to Share a Windows 95 Printer Driver in Windows NT 4.0

by syscokid

Another possibility, from
http://www.microsoft.com/technet/sbs/reskit/sbs45res/part11/sbrk1155.asp

The following messages appear:
Event ID 2510, "Server unable to map error code 1797"
OR
"The Server Service was unable to map error code 1797"

Solution

This error occurs on fax client setup when the login fax client cannot see the client applications subdirectory.

If a subdirectory is shared out with the name "clients," then the fax client installation will fail with this message.

Look in the \\\Clients\MS\Fax\ subdirectory for the fax client setup programs. If a different subdirectory has been shared out with the name clients, then that subdirectory's share name will need to be changed, and the %systemdrive%\Clientapps subdirectory will need to be reshared as clients.

by techless

Thanks ... I can do further looking into this reason and work at figuring out what is going on and where!

jk

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