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Excel 2003 problem

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by hjohnston8

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I have a user that was recently upgraded to Office 2003 from 2000. Everything seemed fine during the install, but I received a call later that Excel was not working (you know how users are). What happens is Excel opens with a blank program window but no spreadsheet. If you click on the open a new document icon it opens the default blank sheet, but it will not open one on its own like it should. I have tried reinstalling Office several times, each time removing more files and settings that are not removed during uninstall, but still the same result. This is not a big problem, except that this user is one of the partners of my firm, and we all know you need to keep the bosses happy. Any help would be greatly appreciated.

3 replies

by shahid

You need to ensure that the deafult filename for a blank excel document is saved under the start up folders. Click on new worksheet which is book1.xls and save it under:
C: Program files\microsoft office\Office 11\XLStart

It should work once you close the program.

by roger t. imai

If the other suggestion doesn't work, here are more: Enter in the Excel Help search window:

Customize how Excel starts

...to see a number of ways to set a default blank spreadsheet when starting Excel. Your user may also have entered a default alternate location to "open all files when starting" where there are no files, which overrides the original default location. hth.

by hjohnston8

I have not had a chance to try either of the suggested solutions, but I will at my first opportunity and let you know if either of them worked.

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