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Exchange 2000 Information Store Problem

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7 replies

by joegrosskopf

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I recently upgraded my Exchange 2000 server to service pack 1 thinking it would fix a few minor problems with my exchange system. After the install, my Exchange Information Store will not start now. The service manager gives me the error: "Error: The service has terminated unexpectedly" and the event viewer gives me an event ID of 7031. Neither error messages are searchable in the Microsoft Knowledge Base, I can not uninstall the sevice pack and I have no email. Please help.

7 replies

by ann777

Which version of OS are you using? Error 7031 usually means that you need to re-apply the service pack that your server is on. WinNT? -- then SP 6a. Win2000? then reapply what you are using -- SP1 or 2.

by rachel_s

Do you have both SP 1 and 2 for W2K?
Are you using advanced server, clustering, etc?
Is you Active Directory looking ok - DNS is working ok?
Have you tried repairing the database with the eseutil.exe in the bin directory?
Hope these help!

by tony.colgrove

Apply(or)Re-Apply SP2 for Win2K and then reapply SP1 for Ex2K. Also make sure your DC/GC's are running SP2.
Do the other services start?
Use Isinteg and eseutil to check for database integratey. Is the IS consistant?

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