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Exchange Backup using ArcServe

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by techiehelp

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Hi folks:

Just wondering if anybody knows how to get a good backup especially with Exchange server using ArcServe. I have five servers running a combo of Windows NT and Windows 2000. The ArcServe backup machine is running W2K Prof.
I have worked extensively with both Microsoft and ArcServe technicians to no avail...I ran a utility (isinteg and exeutil) with the MS techie, reinstalled/configured ArcServe and still no luck.

I have a good backup of my other servers, but not the Exchange Server. When a test backup is done on the brick-level w/o Norton Anti-Virus running on the Exchange box, the mailboxes are backed up w/o any problems.
However, the last time I ran another brick-level backup on a few mailboxes, I got the "cannot access file.....in named pipes" Is this unique to ArcServe/Exchange? Any help or insight would be greatly appreciated.

BTW, I just received a brochure from Syncsort, Inc. w/ info. on their backup product - Backup Express. Is anybody familiar with this product? Please let me know.
Thanks.

3 replies

by shepster

My brief, painful experience with ArcServe quickly led me to the conclusion that a bucket full of monkeys high on crack could provide better tech support. I promptly did a competitive upgrade to Veritas BackupExec which I found to be a less expensive and much better product with great tech support (no, I do not work for Veritas or any of its affiliates :D). As to your problem, does it backup some of the users mailbox or none of it at all? With BackupExec, it will generate errors on certain mail items within the users mailbox. Something to do with the length of the header. Veritas tells me that it will be fixed soon. Haven't installed the latest upgrade CD, so maybe it already is fixed. Anyways, if that miserable excuse for a backup program is backing up portions of the mailbox, maybe it is a similar issue. I have never heard of Syncsort, so can't say how Backup Express is, but would recommend that you at least price out the Veritas software.

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