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Exchange/outlook problem

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3 replies

by ddoyle

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Connecting workstation to network,
Loggin in,
Open outlook.

Public folders come up fine and are updated.
Private folders such as inbox.. No sync.
Can sent out email just fine but cannot see new inbound stuff.
Log in OWA and everything is fine there just not on the workstations.. any clues?

3 replies

by mm212

I'd probably start by deleting the Outlook profile.

To delete the Outlook profile, go to Control Panel, Mail, Show Profiles and delete the profile. The next time you start Outlook, it will act as if you are setting up Outlook for the first time.

If that doesn't fix it, try resetting the Outlook folders.

To reset Outlook folders, create a shortcut to the Outlook executable (depends on version you're running) and add the switch " /resetfolders" at the end. Just run Outlook using the shortcut.

by ddoyle

very informative answer and kinda what i am looking at as the cause. will let ya know on monday how things turn out :)

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