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Explorer error

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by loopyh Oct 16, 2001 last reply Jan 15, 2002 1 view

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On a few machines in the office we have been getting an explorer error. "This program has caused an illegal operation and will be shut down" on going to the details button you get "Explorer caused an invalid page fault in module shell32.dll at 017f:7fcb 1946.....etc" this will then proceed to close down the program it occured in. Not sure why this has started happening as there seems to be no reason for it, Could anyone tell me how I can resolve this without reinstalling. OS is Win98SE.

Thanx

6 replies

by gday Oct 16, 2001

HI louise

If you go to the following link and run the updates,you should be able to fix this problem.I had a simular problem that went away after I ran the update.
I have also updated Internet explorer to version 6 and it is running without problems

http://windowsupdate.microsoft.com/

Regards

Gary Day

by loopyh Jan 15, 2002

The question was auto-closed by TechRepublic

by romancesar Oct 17, 2001

To resolve the issue, change the Shell= line in the System.ini file to Shell=explorer.exe. To do this, use the following steps:

Click Start, point to Programs, point to Accessories, and then click Notepad.

On the File menu, click Open.In the File name box, type c:\windows\system.ini, and then click Open.

Click Search, and then click Find.

In the Find what box, type shell=, and then click Find Next.

Type a semi-colon (;) at the beginning of the Shell= line, and thencreate a new line.

On the new line, type shell=explorer.exe, click Save on the File menu.

Restart your computer. Click No if you receive the following prompt:

Your system shell has changed. The Compaq software will work with your new shell, but the new shell will not work with your Compaq software. Do you want to keep your Compaq software working?

http://support.microsoft.com/support/kb/articles/Q237/8/88.ASP