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Explorer error at login

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4 replies

by mike

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When loggin on to 2000 Pro (SP4) the system stops and gives me a Eplorer error, same when logging into safemode under the users name.
I can log into Administrator acount in safe mode.
I created a new user and it logs in fine.
No virus was found but lots of adware/spyware, was found.
I was getting the same when logging into Administrator , until I removed some registry settings in safe mode. Had to hand remove Wintools
by hooking hard drive in to a recovery system I have in shop, Wintools is very hard to remove no matter what you use or do.

But my main question is is there a way to repair a user profile when getting a Explorer error?

4 replies

by garrand3006

Sounds like a local profile issue. i ad a similar error for a user not long ago and found that the issue was a bad shortcut on the desktop in the user's profile. I logged in as the local admin with out issue and moved the user's profile and had the user logon again. I then moved the shortcuts one by one to the recycle bin as each time I opened the desktop folder in the user's profile the error would re-occur. I found the bad shortcut and restored those that were good to the user's profile and had the user logon.

by mike

Thanks for all the suggestions.
I ended up pulling the hard drive and scanning for virus and adware on a system I use just for that, and got tons of files off.
Once I could access the system thru Administrator account I made a new profile, and the system works just fine.

It looks like a damaged profile, I then ran adware and spyware removers and got more off.

We see systems like this on a weekly basis, but the profiles are not usually damaged.

Thanks for all the help.

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