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Explorer fail error message

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by al hedstrom

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This problem is relayed to me second-hand, so the information may be incomplete.

My friend ran ScanDisk and Defrag. After Defrag was done, he got an Explorer fail notice. The information was in the standard gray dialog box with the Details button. Upon hitting that button, he saw the error was caused by KERNEL32.dll with offset address and the usual dump.

He then cycled past that and shut down the machine for the evening. This morning, he fires it up and gets a message that Exploreragain failed, this time while working with MSHTML.DLL.

He is apparently able to continue his work, but this is troublesome.

As of this writing, I am unable to contact him by phone and I have to be out of touch for a while today. But if I get more info, I will post it as a continuation to this.

Ideas? 500 points should inspire some of you!

Thanks in advance.

Al Hedstrom

15 replies

by dmiles

Acommon corrupt file error that is annoying and the one way to get rid of it is to reinstall by using the ERD or by using the system file checker if the operating system is WIN98,located in accessories>system tools>window opens ,click on tools and thwen select file checker,follow on screen instructions,you will have to use the CD.
Otherwise load CD and run setup again

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: Tried that, didn't work. Thanks for the input.

by redshift

Could be bad RAM. Avoid RAM examination apps (Like RAMExam or Troubleshooter) - replace the RAM and try it. It if still acts funny, go get your money back!

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: Didn't have to get that far. Thanks.

by jesselou

type scanreg /fix at your command prompt only.restart the computer.otherwise reinstall the operating system if this workaround cannot fix your problem.

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: No, that's done on boot. Thanks.

by guy

Technet article Q160158 sheds some light; especially if he has MSN and IE pre V5. So upgrading to IE5 may be one cure.
Here are two other suggestions
RESOLUTION
==========

To resolve this issue, use one of the following methods:

Method 1
Delete the Temporary Internet Files folder. To do so, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.

2. Type deltree tempor~1, and then press ENTER. When you are prompted to confirm
the deletion, press Y, and then press ENTER.

3. Type exit, and then press ENTER.

4. Click the Internet Explorer icon and the necessary folders will be re-built
upon starting.

Method 2--------
Empty the History and cache folders used by Internet Explorer. To do so, follow
these steps:

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: He's running IE5 and keeps the cache low. Thanks of the input/

by saihib

MicroSoftHyperTextMarkupLanguage is a sure sign that this is an Internet Explorer problem. If you're talking about IE5 a repair strategy might work. Control Panel/Add-Remove/IE5/Repair. If it is IE4, then a reinstall of Win98/95, since you don't mention your OS, might do the trick.

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: Went through the repair. I hadn't thought of that before. It didn't solve the problem, but thanks for the input.

by mogge

Reinstall!!
Look for new instalations that have been done,like MS Office 2000 for ex.

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: Don't wanna do that unless I have to. Thanks.

by gray ce works

THIS ANSWER COMES FROM THE WINDOWS 98 SECRETS BOOK AND WORKED FOR ME: IF YOU GET MESSAGES SUCH AS "EXPLORER CAUSED A GENERAL PROTECTION FAULT IN KERNEL32.DLL" CHANGE TO A LOWER ACCELERATION SETTING IN YOUR SYSTEMS VIDEO PERFORMANCE. THIS MAKES WINDOWS DO MOST OF THE DISPLAY WORK INSTEAD OF THE HARDWARE. SOME HARDWARE MAY NOT BE ABLE TO RECIEVE COMMANDS AS FAST AS WINDOWS SENDS THEM AT FULL ACCELERATION(REGARDLESS OF VIDEO CARD RAM)SO IT GETS BACKED UP AND CAUSES UNEXPLAINED/ERRATIC ERRORS MOSTLY WITH EXPLORER. SOMETIMES WITH GDI.EXE

by al hedstrom

My apologies for the late response. I got the answer, but forgot to provide input to you all.
Response: Bingo. This one worked. Thanks.

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