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Fonts and Printing

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by cmoses72

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I have several XP Pro and Home editions on my network. THey all started experiencing the same printer issue. THe 98 systems seem to not have any issues. They are on a network. We looked at the drivers on the printer and they were fine. We reinstalled the drivers on all systems and it did not resolve the issue.

The problem is when they print in any application, the fonts are either large or overlapping the text. It happens in MS Office suite (XP) and email (2003).

Does any one have any idea? PLEASE HELP!!
THANKS

3 replies

by gooser12

Is the printer connected just on a network or a computer - if so what operating system is that computer running.

You may want to contact the printer manufacturer - what model is the printer?

To me it does sound like a driver issue as the information is not being sent properly. You may also want to check that you have all the latest updates for office on your machine and for the operating system.

by gsancataldo

You also need to check if the firmware (printer OS) version is compatible for Win XP. A qick test/ork around would be to use a generic PCL Driver (HP LaserJet 4V - PCL5e driver) or the generic Postscript driver if your printers support Postscript.

Please advise if you are printing directly to the printers (Lpt, USB or TCP/IP) or through a server que (LPR).

by cmoses72

THe printer is connected using a TCP IP address. I have downloaded the latest printer drives and it still does not work. I will have to check if they have the latest office updates. I do know they have the latest windows update.

THe printer is a Canon ImageRunner 300-440 series.

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