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Hang ups in Office XP

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by gregg

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In both Word and Excel (office xp) running on windows XP, when in the application I click "file" then "open" and get the "open" dialog box. The default "look in:" location is my documents. If I click the drop down menu next to "look in:" the application freezes and I get the not responding error. Has anybody else experienced this problem? Any suggestions would be greatly appreciated.

2 replies

by rewrite

I would start with the suggestion in answer 1 and if the problem is not resolved check for obsolete mapped drives/shares. To test this follow these steps:

Open Windows Explorer. Under My Computer, right-click each network share listed. If you find one or more that take a very long time to show the pop-up menu it is probably invalid. If these are no longer valid shares, disconnect them (right-click the share, click Disconnect from the pop-up menu).

Cheers.

RW

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