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Hanging/Rebooting Machines When Typing

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9 replies

by mlsnead 1 view

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We have a lab of 30 computers and a whole mess of straglers that have a problem where the computers either freeze or reboot out of nowhere. The problems seems to happen mostly in PowerPoint and Excel. What would happen is they would go into PowerPoint, insert a text box, and as they're typing it would just reboot. It seems to do it mostly on the keys E, R, D, and F.

All of the machines are running Windows 98se. We've tried updating to Office SR-1a, and IE 5.5-SP1. We've run scandisk anddefrag. The machines are running Fortres (a security program that locks down Windows, http://www.fortres.com), but it happens when the program is disabled as well.

Thanks for any help,
Matt Snead

9 replies

by jlouis45

Well my friend do you run an antivirus program ? if yes check the options and disable them and try working with it. Also work with Ctrl + Alt + enter once and see hte programs that are loaded when you are working disable all the prgms and load themone by one and work with it. See if it happens ? if you find the fault delete that prgrame and reinstall it

by mlsnead

ctrl+alt+enter? Do you mean ctrl+alt+delete? If thats what you mean, most of those programs are all TSRs that I have no clue what is putting them in there.

by jlouis45

Thats right friend but check up the startup and also by pressing CTRL+ALT+DEL coz you would have a list. Now dont open any program coz you may lose the unsaved data but just see what are loaded at startup. Close everything one by one and see if ithangs. Thats the best method that will help you to know whats wrong where.

by mlsnead

Im not looking for conflicts resolution tips, these are all troubleshooting steps I've tried. I'm looking for a fix or an article about it being known to cause a problem and a fix for it.

Thanks

by chris

What's the size of the memory? Also pls check reliability of the memory and ventilation of the unit.

by mlsnead

All of the units are Dell computers. Some are Dell GX100's, some are GX1's. Both models have at least 64mb memory. They are in well ventilated air conditioned rooms.

by vue

When is this start happening? What started it? 30 some computers, you must have a network. The problem you had described, I would look at the NIC on all the workstation and on the file server. I have bad experience with bad NIC. Especially this model 3Com 3C590. Good luck.

by mlsnead

It started happening about 3 weeks ago. We have taken the machines and made them standalone off the network and it still occurs, good thought though.

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