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Hard Drive Back Up Issues

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by technogeek-1995

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Ok, so someone recently emailed me about there hard drive's back up issues. The drive is a Maxtor One Touch II. It doesn't show up in My Computer, so I assume it doesn't show up in Device Manager (I will ask him to check tonight). He uses some backup software and it doesn't recognize the drive either. It shows up as an unknown volume.

I am 90% sure the drive has gone bad, but I want to get a second view on the situation. More information can be given if needed.

Thanks in advance...

5 replies

by technogeek-1995

It was a bad drive. He bought a recovery software and is now recovering the files.

by oh smeg

Tell them to [b]ALWAYS[/b] use the Safely Remove Option in the future to prevent this happening again. ;)

Col

by oh smeg

But it is far more likely that the user is not using the Safely Remove Option and has corrupted the Partition Tables on the Drive.

The cure for that is a format from Drive Management but it will of course hose any Data on the Drive.

Seagate makes Seatools to test the drive with and that should be the first test option before you begin to do anything .

http://www.seagate.com/www/en-us/support/downloads/seatools/

But even if the Enclosure doesn't respond it doesn't mean that the HDD is bad it could just as likely be the USB to HDD interface Card in the One Touch Enclosure so if the data is important it may be an easy recovery by just dismantling the enclosure removing the HDD and connecting it to something suitable to recover. ;)

Col

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