HELP

HI I HAVE A COMPAQ PRESARIO 5BW250 RUNING WITH WIN2K WINDOWS SEES AND RECOGNICES MY CD-ROM BUT IT CANT LOAD THE CORRECT DRIVERS FOR THIS DIVICE I KNOW ITS SUPPORTED CUZ I WENT TO THE MS WEBSITE BUT I CANT GET WINDOWS TO LOAD THE CORRECT DRIVERS CAN U PLEACE HELP ME?