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Help with Network Printer Server...

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7 replies

by peejay

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To whom it may concern:

A printer on our network lost communications with our server. We have been able to bring it back and we can locate it on the HP JetAdmin Utility. We can not, however, get it to show up under the Control Panel where we want to add the printer to a client computer. Is there a function we need to complete under the JetAdmin utility in order to get it to show up under the network shared printers? Please help.

Thanks
P. J.

7 replies

by mike w.

Under your HP jet admin menu or at the printer (dependent on model) you will need to set up another Protocol (IP or Appletalk). It sounds as if you do not have the DLC protocol loaded on the system you are trying to attach it to.

by mphoffar

The first thing you need to create a port using jetadmin, whether it's going to multicast to the MAC address or print specifically to an IP address. From your question it sounds like you're using an IP address. If you're instaling this on the server you want to make sure you have TCP/IP print services and, if you use it, the HP print manger running. If this is a local staiton install, then just the TCP/IP print services.

During the setup of the port, it should've asked you if you wantedto share the printer to everyone. Doing this should make it visibable to people on the server to install, but if it didn't you should be able to right click on the printer and select properties and go to the sharing tab to enable the sharing for the printer.

At this point, just doubleclicking the printer from the inital server share you prompt you on the remote station to install the printer on 9X or just replicate the drivers on NT and 2000.

Good luck to you

Mark

by avatar17

Personally I've found that when printers decide to drop themselves off of the network it is easiest to assign it a new static IP address (if you are using DHCP) and reinstall the printer to the print server.
good luck

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