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Here is a Challenge - Exchange 5.5

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by carlito 1 view

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Why Can't I install Exch. 5.5 on a test box?
I am trying to install Exchange 5.5 on a Windows NT(4.0/SP 6a) machine, but
after the installation is almost completed, I get an error message that
reads "Exception in the e-mail address generation .DLL file prevented the
e-mail addresses from being created. Contact your gateway supplier" "MS
Exchange Server Setup ID # c1030b36".
Then, the installation stops.
I have not been able to find an anwer anywhere...help!!

Thanks in advance,

Carlos

14 replies

by carlito

Point value changed by question poster.
This question is more difficult than I thought.

by techdictator

What options are you using to install Exchange? Also, have you used any kind of utility to do a surface scan of the hard drive?

by carlito

I have tried different combinations using the first three options. I have excluded Outlook Web Access. If I use the 'Microsoft Exchange Administrator' option, only, it will work. I get the error, if I select the Microsoft Exchange Server' option. I have tried installing it on two different machines, one of which is a new one, but without any luck. For this reason, I don't think the problem is the hard drive. Any other ideas?

Thank you,

Carlos

by techdictator

Is this member server part of a domain? Are you logged on as the local administrator, domain admin, or other? I need a history of this machine. What has been done to it in the past. What else is installed on it? IIS, exchange client, outlook, office, etc. Please check the registry keys in that are detailed in this article and tell me what is there:

http://support.microsoft.com/support/kb/articles/Q147/3/74.asp?LN=EN-US&SD=gn&FR=0&qry=Exchange%20Server%20Setup%20&rnk=40&src=DHCS_MSPSS_gn_SRCH&SPR=ECH

by carlito

The server is a member of a domain and I am logging on as the domain administrator. This machine has nothing on it, but a fresh intallation of Windows NT 4.0(SP6a) and IE 5.0.

by techdictator

This is probably a long shot, but is the Domain Admin group a member of the local administrator's group? Also, for the domain admin account you're using, is Domain Admins its primary group?

by shanghai sam

The domain admin account does have Domain Admins as its primary group.
I have taken cd #4 from a Back Office 4.5 package and was able to complete the test installation. I still don't know why I could not use my original Exchange 5.5 cd. It could be that there is something wrong with the CD itself. I am going to have to live witht the mistery, for I have spent too much time and effort on this and I have not been able to get anywhere.

Thank you for your help,

Carlos

by techdictator

Maybe you should try to copy that CD and see if it copies well. Or call Microsoft and have them send you a replacement CD.

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