I am resposible for any client and periphery related products in my company (IT for an international finance and insurance co). That means having a set of standard, devotion to standardisation (not to create a hardware-zoo), select products with a long lifecycle, etc.
So far I have checked ITIL, but that was way to abstract on the subject. Then I made up my own evaluation grid (excel-sheet points, score ranking must-have and nice-to-have flags, busines-case calculation). I ask for a consolidated list of criteria from my customers for a specific request, as well as the same thing from my technical people (i.e. when I evaluate an all-in-one-printer, I ask the telecommunication guys for their FAX-technology requirements etc.).
Now…
What have you guys and gals for me, in terms of best-practice and experiences?
Let’s have it! 🙂
Tom