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How long will you troubleshoot a PC before reimaging / reinstalling the OS?

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by Bill Detwiler

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How long will you troubleshoot a PC before reimaging or reinstalling the OS?

- Up to 30 minutes
- Up to 1 hour
- Up to 2 hours
- Up to 4 hours
- More than 4 hours

This is the focus of a new TechRepublic poll. Tell us how long you normally spend troubleshooting a PC before just reimaging the hard drive or reinstalling the OS.

4 replies

by zlitocook

Unless it is something that I have seen before like a virus or device driver problem.
But one of my other post was like this and every one had their own ideas about what to do and how long to work on a computer.

by goutham s.c.

If the hard disk is affected by virus or any other spams, then you need to clean it, before you start reinstalling a new OS. Before reinstalling backup task is also there to give you some headache.
A minimum of three or four hours is a must to get the system ready upto your requirements. But sometimes it may extend upto two days.

by jmyers

I have, what I call "HOT SWAPS" available on my shelf just for this reason. You never know when someone will call with that unexplainable issue with the ever so warped computer. So unless it is a quick fix(30min max)it gets swapped out and depending on the time in-house, we can diagnose the PC further in the tech area or simply reload the image with GHOST, which by the way is great solution when you have similar computers on the floor and it doesn't require 2 days to get the user back online or having to move them to a temp desk-aghhhh, pet peeve!

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