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Hp Printer will not print in colour

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12 replies

by ralph.brown1

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My printer will not print in colour, e.g Photographs will not print at all.Cannot print emails or attachments.The Printer will go through the motions but the page remains a blank.It will print a letter from word.
Anything to do with the Graphics card?
Help Please
Charles

12 replies

by ralph.brown1

Thank you, it will print a test page in black & white.

Charles

by ralph.brown1

New second hand PC, now being used, is the problem in PC?

Thanks

Charles

by seanferd

Did you peel the protective plastic off the print heads? Again, make sure it is fully seated. Also run the new cartridge wizard thing in printer properties, if there is one.

Also, make sure that if you can lift the entire print carriage up, that it is set Back down.

by oh smeg

Instead of sounding like the Printer is set to Black & White as a Default in the Printer Control Panel it sounds more like the Print Head has been clogged by allowing the ink to dry from little to no use.

When this happens you need to remove the Print Heads not the Cartridges unless the Print Head is part of the Cartridge and stand it in hot water for several hours. But [b]Do Not[/b] Submerge the entire Print Head just the bit where the Ink comes out to clean it.

If it has been a long time since it was used you'll most likely need to replace the Print Head.

Cool

by ralph.brown1

It was last used some 3 Months ago, with the previous PC.Now connected to a not new pc just been given.Will try your suggestion.
Thank You
Charles

by oh smeg

Could be a Driver issue with your OS if that is different or just not supported by the OS on the new computer.

Also some HP printers have Circuit Boards on their Print Cartridges which stop the Cartridge working after a certain date. So it's possible that while the cartridge is new it has been in stock for some time and has expired.

But if it was to work on the old computer correctly and not on this one it is then most defiantly something to do with this computer.

Col

by seanferd

You may need to install the latest driver availaBle for the printer, for your OS, from the vendor. The default driver provided By the OS may not work.

If you switch Back to the other computer, does it work?

by ralph.brown1

Reinstalled the Printer software from the HP website.Did not help.
Thanks
Charles

by ralph.brown1

Peeled back the prastic cover and cleaned all contacts and heads, hey presto it worked!
Thank you for your helpfull reply.
Charles

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