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I can't shut down my computer!

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21 replies

by johnjds

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HP Pavilion with Win ME. Everything great for 1st two weeks after upgrading to ME but now computer will not shut down. I go through the shut down process and computer re -boots. I also tried switching it off but again it re-boots. I am assuming itis a windows problem but I guess it could also be a hardware problem. I can see the ok to turn off your computer message flash on the screen just before it reboots, but nothing I have tried will allow me to shut down.

21 replies

by lcd4

My advice is to visit HP's web site (www.hp.com) see if they have a bios update or driver updates for your PC. The automatic power down of your PC requires that the bios on your machine supports it.

by johnjds

the computer has worked fine and automatically shut down as it always has for two weeks following the upgrade to ME the shut down problem only started yesterday.

by dmiles

Try updating the video drivers and update the Bios,to see if this helps.

by johnjds

the computer has worked fine and automatically shut down as it always has for two weeks following the upgrade to ME the shut down problem only started yesterday.

by otl

Simple question, have you verified it is defaulting to shut down computer and not reboot?
If not is the bios still configured for advanced power management?

by otl

Simple question, have you verified it is defaulting to shut down computer and not reboot?
If not is the bios still configured for advanced power management?

by ask_doc

John,
i have a couple of questions: are you running open programs while trying to shut down? try ctrl,alt,del and end all your tasks. then shutdown
when it reboots is it looking for a file? if so try using a start up disk.
also you can try starting in safe mode by turning it off & as soon as it starts to boot hit f8, then use your start up disk
all else fails, you may have to recover your old files and reload win me
good luck
DOC

by johnjds

No programs are open when I try to shut down. The computer works fine everything looks ok and works ok, it just will not shut down. I will try your other suggestions, but if they work, it doesn't appear to be a correction, just a work around. I still feel there is a correctable problem without a complete format and start over. I will let you know later today if your suggestions worked
Thanks
John

by kalmang

John,

Note that norton antivirus and/or systemworks have been known to cause these problems in Win 98 and SE. Also, any utility program that was not configured for ME can cause errors due to a change in the OS.

Kalman

by johnjds

I have Norton Antivirus, but this would not explain why my system worked and shut down properly for two weeks after installing ME. Everything looks and works ok now, it just won't shut down.
Thanks
John

by gbainbridge

I think everyone else has covered the standard checklist for these types of problems. I don't know what model of pavillion you have, but if you check HP's website, you'll see that they do not support any OS besides Windows 98 on the Pavillion line. I found that there's a good reason for this - HP has "proprietized" the bios in most of the pavilions, and it doens't behave correctly with any OS besided Win 98.

I have a Pavilion 8662C here in my office, and I ran Windows 2000 Pro on it successfully for about a week (but did not reboot), then all hell broke loose. After hassling with it for a day or so, I found some interesting information on the hardware, and threw in the towel.

I know this doesn't help you solve your problem, but I'd just like you wish you luck. Pavillions are generally best used as paperweights.

by johnjds

Thanks for the input but isn't Windows ME just an upgrade to Win 98? Also, I am not having any problems with the operation of my computer, it works fine but simply won't shut down and stay down. It goes through the normal shutdown process and then reboots as if it is stuck in the restart mode. My pavilion is an 8176 and is the second one I have owned and have been very satisfied with it's operation up to this point. I just can't believe the problem is a compatibility one, and feel that it is some minor problem with an incorrect setting or damaged file. At least I still have hope that this is all it is.
Thanks Again
John

by sheri8

I am on my 3rd (8776C) pavilion since July (store keeps replacing to try to eliminate problems) and with all models I have had many of the same problems - won't shut down, locks up, mouse stops responding, CD-DVD stops responding while recording, doesn't recognize CD or A drives, runs hot, etc., etc. Still fighting with HP and is anyone surprised not having much luck.

The last tech to work on it discovered the Power Supply did not match the specs for the computer. The model number is correct, but it's not powerful enough to run the unit and doesn't meet the specifications required. Yikes!

Power supplies for the Pavilion are in high demand. I waited over 3 months and none ever were available. Am still waiting now for one.

Any of you know anything about this?

HP knows thre's a problem and can't decide what to do!

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