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I have an Asus P5KPL-CM motherboard.

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13 replies

by ron k.

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I'm running XP Pro SP3.
I installed XP Pro from my OS disc and installed every driver and BIOS update from Asus yet I still have one device in Device Manager that has the yellow question mark.
Everything seems to work anyway but twice now I've been unable to install software; printer software (not the drivers) and keyboard software.
I enabled all Services and all Startup items using msconfig and that didn't let me install the software so I'm wondering if it might be the device with the question mark that needs to be properly installed.
I remember seeing OH Smeg post a link to a download for software that scans for devices, drivers or not, but I can't find the link here or by using Google.
If I know what the device is I may be able to contact Asus support and get a driver that's not listed on their website.
I'd appreciate some help.

13 replies

by ron k.

I changed my keywords in Google and found 'Unknown Device Identifier.exe', installed it, ran a scan and I'm not finding any unknown devices. Could that mean that I have something set wrong in the BIOS?

by cg it

but what does this mean?

printer software (not the drivers) and keyboard software.

Does "you can't install" means Windows won't let you install them? If Windows won't let you install them there would be an error message.

by ron k.

I was trying to say that the drivers are installed but I can't install the printer software. It installed just fine on my old Dell w/XP Pro but I want to shut that off to save energy. I can't because other users need to print. Without having the printer software on the Asus PC we could still print but we'd lose some of the utility provided by the software for the all-in-one printer.

by ic-it

Does it show something like;
PCI\VEN_8086&DEV_2810
plus more?

A lot of times you can Google and find the device from that (or post it here).

by ron k.

ACPI\ATK0110\1010110
The General tab shows this:Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
I haven't used Google for either string yet.

by oh smeg

And set it to Performance Options. Save the changes as you exit the BIOS and see if that Unknown Device is still present.

If it is you'll have to dig deeper into the BIOS to find what is wrong but most times setting it to Performance Defaults works. ;)

Col

by ron k.

I'll get into my BIOS tomorrow morning to see what's what.
I have another pc here that has the exact same hardware as this one. Friday I'll be able to get on both of them and go step by step through the BIOS settings to make sure they're identical.

by ron k.

I'll let you know how it goes tomorrow.

by ron k.

Two minutes and no more yellow questionmark. I learned something new too. Thank you.

by oh smeg

E-Mail me direct if you need any help

Col

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