Icons do not appear on desktop

Has she got the executable? Have a look in C:\Program Files\Internet Explorer for the exe. If it is there then send a shortcut to desktop.

You have not said which OS she has, there is an option in XP to hide these icons. Right click on taskbar, go to properties and its in there.

Failing that I guess try reinstalling the program.

how do things look in safe mode?
did you search for and remove shelliconcache.dll (it will be recreated upon reboot)

In XP, Right Click Taskbar, choose Properties, choose the Start Menu Tab, then choose Classic Start Menu and click apply and OK. The menue will now look like it did in earlier editions of Windows but the Icons will now be on the desktop....The Standard XP Start Menu has an option to list IE or nt under customize, but the Icon will be on the start menu not the desktop...I personally prefer the classic menu myself as all is seen instead of just general categories.

Right click on Desktop < Properties < Effects, and make sure the check box is cleared on ?Hide icons when the desktop is viewed as a Web page?.

This is hiking26, more information:
1. OS is Windows98
2. boot up in reg mode, no icons on desktop
3. boot up in safe mode, icons appear
4. On search for shelliconcache.dll - not found
5. The id6setup is still on desktop (safe mode)&
i tried to re-start Internet Explorer install but
it requires me to get on Internet.
6. when bootup in reg mode, no icons but it seems
the screen saver is still on. Like with desktop background but no sceen saver

try ctrl-alt-del, then File -> New (Run Task), then type in explorer.exe, close out Task windows and icons should appear.

A tool I have used before and have suggested to those w/ "lost" or shut off icons is "iconoid.zip" version 3.4.0 from www.sillysot.com

You will find many uses for the utility, but it was created more to hide game screens from the boss...A side note is it will find and return "lost" or hidden icons also.

if it is not an option issue, and you are sure of that, then try re-install over it thus you don't loos your settings