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IE 5.5 Problem

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8 replies

by cdurfee 1 view

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I have an on going problem with about 4 laptops. When at work our internet access runs through the Lan and runs fine. When the user takes the laptop home and uses their dial-up ISP and try using IE to surf the net it times out. I get the error cannot connect to the server. I have changed the connection to make sure it knows it using the dial up I've even deleted the lan connection but it still searches for the server. What else am I missing that is causing this problem?
Thanks

8 replies

by dmiles

Troublesshoot verifying the following methods
1)Verify Internet Explorer Connection Settings-make sure that Use a Proxy Server box is cleared
2)Check that TCP/IP Is Installed and Functioning Properly
3)Check the Winsock.dll,Wsock32.dll,and Wsock.vxd Files
Clear the Temp and Cache files in Internet Explorer
Reference the Microsoft knowledge base and download the latest Service release if you have not already done so.

by cdurfee

I've made sure the Proxy server box is cleared, TCP\IP has been reinstalled and is functioning. I've also cleared all temp and cache files already. How am I supposed to check the winsock files. They're present and winipcfg come out working and giving IP addresses?

by msteffan

TCP/IP should be listed in the NCP 2 times. One for the LAN card and another for Dial Up Networking. Make sure the DUN TCP/IP is configured correctly. It may or may not have the same settings (static IP, DNS #s different ect). Also, have the user ping via an IP address. For instance, have them ping 64.58.76.225 - yahoo.com) If they can ping via IP but not resove websites via www.yahoo.com then it is a DNS problem. If they can not ping at all then it is something else.

by mmouser

I've seen something similiar. Here's what I'd try.

Double check your IE connections settings. Make sure you check the setting for both types of connections. LAN and Dial up.

Also, I've seen where Windows will keep IP address info after being connected to the LAN. Have the users try and use winipcfg.exe to do a release and renew all while connected to their ISP.

Good Luck

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