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IE Error

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11 replies

by sprocket

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A user has brought there machine to me with a problem with Internet Explorer.

When Dialed up to the internet, it will browse for around 1-2 minutes without a problem, then for no reason the browser will start reporting page cannot be displayed as if it is no longer connected to the Internet.

I belive either the user has changed something or that there is a virus/program running. I have tried Mcafee and Trend on line virus scanner but trend wont run and Mcafee runs very very very very slow on this machine.

Any ideas? I have serviced pached XP

11 replies

by sprocket

i havent managed to check for viruses as it would have takes 4 days at the speed it was running, something was slowing it down. My guess is spyware or one of these self installing IE programs, but whats best to hunt them out?

by blackcurrant

Hi

Try dowloading AdAwareSE and Microsoft AntiSpyware.

Install them and update them.

Next, disable all I.E. Add-ons/BHO's

Run MSCONFIG and disable all startup items, then disable all services except Microsoft Services, close MSCONFIG and reboot.

Run AdAware and MS AntiSpyware, then run the virus checker.

Good luck

by sprocket

Tried MS Antispy and managed to virus checked. 12 spyware and 5 viruses, but still errors after 3 mins on the internet.
Also tried different modems.

by blackcurrant

Hi

Seems that your system is damaged. Although the infections appear to have been removed (although see below), you need to repair your system - run SFC /scannow from the run dialog box, run CHKDSK so that the drives are checked. Then you may need to run a repair of the XP installation.

You also say you have run an 'online' virus checker - these online checks do not do a full scan of your PC. You really need to invest in a professional antivirus package and then run that so that your entire system is checked.

Until you do this, there is the liklihood that more viruses/spyware/adware exist on your computer. Also, the adware/spyware scans do a selective scan by default - again, you need to scan your entire computer

Good luck

by thevirtualone

Pull the HD and install it as a second drive in another machine with the previously mentioned tools installed. Run your tests from your 2nd machine. Make sure to defrag it. When satisfied re-install the drive into your first machine. You will get further by doing these things first.

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