Insert/symbol command in Word 2000

I'm a new Tech Coordinator at a high school. We are running Win NT 4.0. When I log on as myself (administrator) from a lab location, I can see all the Word 2000 drop down menus, but when I log on as a student, the "Insert/Symbol" command does not appear. Word is run from each PC, so I don't understand why it is dependent on who logs on to the network. Suggestion, anyone? Thanks.