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Installer not recognized

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7 replies

by ravenhawk

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I have a Windows 2000 system that does not launch installer programs. I will pop in a CD and go to Start->Run and enter the setup.exe and the CD will start to spin but it then stops and the system goes idle. There's no freezing up, no BSOD and everything else continues fine. I just can't install any new applications. I've tried starting and stopping the installer services and stopping any virus protection programs and services as well. Any clues.

7 replies

by myndkrime

Possibly you have a privelage problem with Windows 2000. What are the security levels of your user name that you are using. More than likely to install the software you will have to have logged in as Admin.

by ravenhawk

I have tried installing as the administrator of the system as well as domain administrators. Neither worked.

by ann777

We need more info here... are these CDRs? Are they manufacturers' cds? What kind of drive is this? How old is this system and what are the system specs? Did this suddenly start happening or did it ever work? etc.

by ravenhawk

These are not CDRs. They are regular mass production with common programs and installers. The system was upgraded from Windows 98 to Windows 2000. The system is a Dell Inspiron 7500, only a couple of years old. PIII. My best guess is this happened after the upgrade but we have other Dell 7500s that do not exhibit this problem. I have attempted to stop and restart the Windows Installer services as well as other non-critical services (stopping them).

by @lberto

I had this problem in different ways:
.- Once it didn't install any application at all, it didn't give me any error, it just didn't install.
.- It always said, I need administrative privileges to install application even if I logged in as administrator.

The workaround this problem was install Windows 2000 SP2 and it solved all the problems in both cases, both situations worked just fine.
So, give it a try with latest Service Pack form Microsoft Web Site and it should work.

Good luck,
@lberto

by ravenhawk

I finally contacted Microsoft. After about two weeks of troubleshooting we discovered that the problem was with the 16-bit subsystem and a corrupt Config.NT file. After replacing the .NT file with one from another (working) 2000 system the installer executed without any problems. Hopefully no one will have to deal with this issue again.
Thank you everyone that tried to help with this issue.

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