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Installing MS Service PK 6a

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by dirkfour4

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We are installing the new Windows XP Office Suite on our NT computers and it requires Service Pack 6a. One laptop owner tells us his Email addresses have disappeared as well as all his "deleted" messages (which he wanted to keep :( ) Question is: has anyone experienced problems with the installation of SP6a similiar to this?

3 replies

by soekratis

I think i can safely say that installing SP6a has nothing to do with disappering e-mail addresses and deleted messages. The more likely culprit could be the Office Suite and if it is an upgrade and the user has previously change the default settings on the previously installed office applications.

Regards
Soekratis

by dirkfour4

gotta give you this one...it's something I can share with my users.
There's no way I know of to account for all 250 users changing settings. BUT, this is NOT an upgrade. We removed old Office (if it was there) and installed the new XP.
Thanksfor the response

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