I am the solo IT/IS guy for a 90-user company. I want to implement a tool to serve as my “sounding board” for current or planned IT issues.
What solutions do others have in place for this type of tool? — I want to be able to quickly post hot issues – like “Server_Z is experiencing troubles and will be rebooted over the noon hour” or “the Phone Company will be here at 10 am to troubleshoot reported dial tone issues, please be patient” etc
I would also like to give the users a chance to post any trouble they may be experiencing – slowness on the ERP software, static on the phones, etc – something they may just want to throw out there to see if others are experiencing it as well – and I can then reply back that I’m looking into it, or reply in whatever way is appropriate.
I’ve used MS NetMeeting in the past among technicians at a much larger company, but I would prefer to have the tool be web-based so folks don’t have to have another tool running on their desktop, learning curve for use, etc.
So I don’t get slapped for not including this info, we do host a portion of our corporate web page from this location – the rest is on a paid marketing site – the point being that we have SOME web design ability inside our walls (software, drive space, etc) – just no TECHNICAL ability anymore, as the engineers or technicians who set that system up are no longer with the company.
Any thoughts – I’d love to hear how others meet this need – I’d worked as a contract support person for 7 years prior to this Net Admin job and aside from a formal help desk, I’ve never seen anything try to meet this need
Thanks, Nate