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by tech010

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i am having a slight issue with my internet access, there is none. I can dial up with no problem, but can't access the internet (in any browser)or my e-mail, it tells me that it can't find the server. Seems like a winsock issue, is there an update or registry hack I can try? Also, when I open outlook express, it disconnects my dial-up connection.

18 replies

by jlouis45

are you on the network? if so then winsock should be enabled and the port should be 80 instead of 8080. Do this setting in the browser. And then in your outlook you have to config the use of internet to use the LAN connection. If the problem still persists let me know the error

by tech010

No, I'am not on a network I am dialing up from home. When browsing the net I get, "This page could not be displayed" when trying to get to e-mail I get, "the server could not be found". I am running Windows 98

by richard lane

It suonds like either your ISP is having a problem with their DNS server (have you spoken to them?), or there is something not right with your dial-up settings. Go into dial-up networking, right click on the session and choose properties. On the Server Types tab make sure that you have PPP selected, and under allowed network protocols make sure TCP/IP is selected (you can select the others as well if you want, but the IP one is important). Click on TCP/IP settings, and make sure that the twooptions for Server assigned... are selected. Click OK and try again.

If these settings are all correct and you are still having problems, try dropping out to a DOS prompt and pinging the DNS server address for your ISP. If you don't know it, they should be able to give it to you quite easily. This will tell you whether your connection is getting this far. If you get a response from the DNS server, try pinging a website address ('ping www.techrepublic.com' for example) If it comes back saying server not found, then the problem is with the DNS server itself and your ISP needs to sort it out.

HTH

Richard

by richard lane

One other thought....are you running a firewall on your system (software or hardware)? If so, you may think about disabling that and trying again, and then playing with the settings. Given the prevalence of all these nasty work^ms out there nowadays, it's advisable to get one anyway - Zonealarm is free for home users and is pretty good (www.zonealarm.com)

R

by stillatit

It sounds like your DNS entry is either incorrect or missing. Go to the dial-up entry, and behind the tcp/ip settings you will find a place to say you want to explicitly specify the DNS server, and a place to put the number. If you know the DNS server for your ISP, put it in. If not, put in 208.235.1.2 as a temporary measure.

In Outlook Express, in your profile, there is a setting to have Outlook hang up the call after it is finished. It is on the dial-up (or remote) tab. Turn it off.

Good luck.

by ctr2000

If you haven't already tried removing your tcp/ip and client for microsoft networks and dial up adapter in Network under control panel then try this page from microsoft.
http://support.microsoft.com/support/kb/articles/Q241/3/44.asp
Make a backup of the registry first-just in case. The files are system.dat and user.dat on your computer.
Pay attention to #13 and follow it word by word as it says. Watch that you are in the right registry folder. After you have done #13 then goto control panel and network and remove everything in there. Then restart and add back again all of the network settings from before. And restart. If your dial up adapter is not in the network panel then go to add/remove programs and windows setup tab and choosecommunications and take it out and put it back in. Restart and this might fix your problem.
We have fix a lot of computers on high speed internet this way, although we haven't tried it on a dial up but it should work just the same.
Hopefully somethings gives in your situation.
David.

by fenaikh

Hi
I would sespect to things which is most common IP setting and the name of the ISP.
1-start->setting->control panel->network-> (mark) TCP/IP Dail-up adapter-> (click) properties-> (mark) Obtain an IP address automatically.
2- IN your browser make sure you have the correct name of your ISP server or PUT the correct IP address. (maybe miss typing)

Good luck
Mohamed

To get more info pls read MS article.
(pls watch for spaces while coping the URL address (no spaces)
Error Message: The Page Cannot Be Displayed
http://support.microsoft.com/support/kb/articles/Q241/3/44.asp

by philthegreat

1)Hardware: Check all the cable and modems (powered and connected) Sometimes it may be just a loose link. Make sure that they are firmly connected. When you dial, do you hear the modem's sound; or none?

2) Software: The simple solution is to findthe CD which comes from your ISP and install it once again.

IE:
Tools-->Internet Options-->Connection-->dial-up settings-->choose your dial-up name-->setting button-->automatic (check it)-->dialup setting (content button)-->server type-->TCP/IP-->both setting choose the automatic ones. press APPLY, then OK

by ron larson

I think you have multiple isp settings in you IE connections window and the wrong one is set as a default. go to IE properties, the connections tab, check to see if you have your ispn as the default, any others you may delete. also check to make sure always dial is checked. do the same for outlook and check the properties and make sure the disconnect after checking mail is not checked
Good Luck
Ron

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