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internet disconnection

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7 replies

by cathenna

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my computer does not automatically disconnect after i have been on the internet. i have to manually unplug the phone line. this has been happening since a thunderstorm and i am wondering if lightening has damaged my internal modem. is there anything i can do to resolve this?

7 replies

by vramji

To rectify the problem

1. Reinstall your modem driver
2. Reinstall your windows
3. Check your telephone line

by b_pope

if you use a access manager go to its settings display,check the settings to see if thier correct, if it has a restore defaults button click it.
otherwise do answerer #1 suggestion reinstall your driver but I wouldn't reinstall windows not unless you know how to do it properly.(most people don't)

by danpiers

Your description is typical of damage to a modem sustained by a power surge induced by a nearby electrical storm. All the software in the world will not induce your modem to release the phone line. Repairing the modem, if even possible, will cost much more than the price of a new modem. If other items in your home were also damaged by the storm, you may be covered by your homeowner's insurance (or tenant policy, if you rent.) The bottom line is it's time for a new modem. Sorry for the bad news.

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