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iPaqs won't shut down!

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7 replies

by marence

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We are installing many legacy-free iPaqs enterprise-wide, and are having trouble with them staying on the Shutdown screen. Running Win98 with Novell NetWare, NT for email. Installing the two shutdown "updates" from Microsoft works for 2 or 3 shutdowns, then it goes back to hanging again. Any suggestions were to look next to fix? We've already ruled out network scripts, and replaced the anti-virus package.

7 replies

by paulote

Go to start->run and type "msconfig" and click ok. In general tab press the advanced
button and uncheck the "disable fast shutdown" (i'm not sure if it's so in english version). Click ok and you may restart your computer.

by marence

When we run the shutdown patch, it disables fast shutdown automatically. Thanks for your response.

by hrussmyers

The company I work for is currently using IPAQS with a very similar cinfiguration with no problems such as this. I would suggest both of the patches that you have applied, the latest Bios from Compaq, the latest DirectX (7a) and double-check those winsock.dll and wsock32.dll's these things can cause nasty problems. Good luck.

by marence

We've got all the softpaqs available applied, and Compaq just issued a new shutdown patch, which only works half the time. We've got Compaq involved now... Thanks for your suggestions.

by hrussmyers

The company I work for is currently using IPAQS with a very similar cinfiguration with no problems such as this. I would suggest both of the patches that you have applied, the latest Bios from Compaq, the latest DirectX (7a) and double-check those winsock.dll and wsock32.dll's these things can cause nasty problems. Good luck.

by marence

We determined the problem to be the anti-virus software - when we switched to a different anti-virus software, all our problems disappeared...
Thank all of you for your help.

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