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by valencia08

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where can i get several managed IT programs or customize a programs for our business. Managed IT tools allows for monitoring of all our systems including alerting, preventative maintenance, asset inventory, patch management and scheduled system optimization. and Fixed price options should be available to allow for easy budgeting.

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by etabush

Hey Valencia,
We use a whole bunch of services. Here's our list, let me know what you think
Autotask: ticketing
Kaseya: desktop/server management
MXAlerts: Email Server Monitoring
Quest PacketTrap: Network Monitoring
WUG: Internet Line Monitoring
Probably have some more but thats the main ones. Out of these the cheap and easy ones to setup are MXAlerts and WUG. Others are a little more expensive and require more time and dedication.

by charliespencer

Many of these capabilities are built into a Windows domain already. Some of the others can be done with as simple a tool as a project manager, or even a spreadsheet.

by auroratc

We use Spiceworks and have had a reasonable level of success. It isn't the best for monitoring but it will do. It does have a ticketing system built in, and allows us to install on multiple client sites and take tickets from each site and keep track of hardware at each site.

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