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Laptop won't boot into windows

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by luv2bike2 1 view

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something very weird going on with this laptopOptions
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basics:

HP Pavilion dv6000 (Hp Pavilion dv6500) Entertainment PC

Windows Vista

AMD Turion (tm) 64 X2 Mobile Technoloty TL - 58 processor

ms updates - up to date (well they were up to date as of 6/15/2010)

do not have the system recovery cd (was not created when the user bought the laptop and did not know they had to create the system recovery cd.--makes it harder for us IT people to fix their computers)

Ok this will be lenghtly since i have been working on this problem for 3 days now.

The problem is: the laptop will not boot into windows. it will go through the motion and you can see very faintly the microsoft windows logo but it sits there for ever. There is no BSoD to get an error code even though i have turned on boot logging and disabled automatic restart on system failure. what i have done (many times) (side note--i am not physically connected to any network, it is just stand-alone)

1) boot up last know config .... no go --- get black screen

2) boot up into safe mode..... no go -- the screen says:
Loaded: crcdisk.sys... and stays there forever. there are plenty of forum issues out there about hanging on crcdisk.sys however the problem does not seem to be crcdisk.sys since it says it has loaded.

3) boot up pressing ESC and get the message Window Error Recovery

windows failed to start. a recent hardware or software change might be the cause.

if windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem.

if power was interrupted during startup, choose start windows normally.

I have tried both... launch startup repair and start windows normally.

launch --- windows is loading files........ than it just hangs... black screen. does not go anywhere. no cursor.. after a while i turn it off and on and press ESC and get the black screen but faintly i can see Microsoft Corporation at the botton of the screen but no MS logo that usually shows up in the middle of the screen.... turn it off after of couple of minutes (and there has been times when it would be more like 10 minutes or longer, because i was in the middle of something else so it is not like i am turning it off too soon.)

4) ran HP Primary Hard Disk Self Test and Memory Test both passed with flying colors.

5) Windows Boot Manger... choose an operating system to start... only have Microsoft Windows Vista there, selected that one and i get in to the windows error recovery screen again. (see # 3)

6) at one point on Tuesday, I was able to boot up the laptop, I don't really know what i did for it to boot into windows however i was able to copy all of the data off of it. once the data was copied to a flash drive, i did a disk defrag and a disk check and everything seemed to be fine. Reboot and guess what ... yeap it will not boot up. thank goodness i was able to copy the data.

7 ) i figured i would reimage the laptop using an Vista dvd/CD from another Vista laptop ...put the dvd in the dvd drive, boot .... it will not boot from the dvd/cd drive, went into the BIOS and made sure that the DVD/CD drive was present to boot from and it is placed at the top of the list. Still will not boot from the dvd. the dvd will boot up on another computer however it will not boot up on this laptop. (the drive is a DVD and not just a CD drive) I know the DVD drive works, when it booted up (see number 6) i was able to read a dvd and a cd. I have also reseated the DVD/CD drive.

8) chatted with HP tech online and the tech had me do the System recovery, reformated the hard drive, installed vista from the system recovery partition. booted, logged in, started to copy over the files and decided before i copy all of the files over lets reboot again... you guessed it... it will NOT boot into Vista AGAIN. i have been trying to run the system recovery again.. but i can not get into it ...

9) first thing this morning i booted into Safe Mode and was able to log in, however when i rebooted again in normal mode same issue-won't boot into winodws. i just tried safe mode and now it won't go into safe mode. last line says
Loaded: \windows\system32\drivers\crcdisk.sys.
very weird.

has anyone every experience this? does anyone have any suggestions? the laptop is only a couple of years old. i believe the user bought it in 2008.

thanks in advance.

18 replies

by peconet tietokoneet

If so, go into the BIOS and disable it.
if it boots up then your wireless card could be at fault and you need to replace it.

by philldmc

I've notice you said you've been working on this for three days..

Have you just considered a clean install? HP's don't they have a F10 or F8 some option for factory reset at boot up? I kno with ACER, Toshiba, etc all have this feature, unless it was deleted by user.

I'm assuming the HP has this?

by luv2bike2

Thank you Phildmc for responding.

I had an online chat with HP in which they had me go into system recovery which wiped out the system (format) and install the OS from the factory. now even if i wanted to go back to redo the system recovery, i can not get back into it.

by luv2bike2

thanks Peconet for responding. There is an built in wireless card which in BIOS it does not show up, so i could disable it, i disconnected the card from the system and that did not work. still hanging on me.

by cg it

I'd take the HDD out of the laptop, stick it on a running computer as a slave, run malwarebytes, and run an AV scan.

If you don't have a HDD adapter, I'd go get one. Be good to have in the kit.

I use this one. http://www.cwol.com/usb/usb-sata-ide-adapter-granite-8240.htm

I'd flash the bios, just to be sure. bios viruses are nonexistent these days, but you never know. I'd also scan the the recovery partition.

If you can boot to bios, might check health status, and reset bios to factory defaults.

I've run into cases where the owner overclocks, then brings the thing in when it doesn't work, failing to mention, they overclocked it [because hey, it's not their fault it doesn't work].

Just some ideas to eliminate potential problems.

Also might try running chkdsk and use the fix switch.

by luv2bike2

i don't have an adapter for the HDD (we don't use laptops in the office, this is one of my users daughters laptop and uses it for college papers and play itunes), i will see if i can purchase one.

The one thing I know is that the daughter did not overclock the system, the user would not even know how too overclock it.

i will get back to once i have completed what you suggested. it might be a while if i am going to purchase an adapter for the HDD.

thank you for your suggestions.

by cg it

is that they let their friends use em and well, often that means that the laptop ends up screwd up.

reset the bios to factory defaults.

run malwarebytes and an AV.

by luv2bike2

an SATA HD, however the SATA adapters will not work, i have an SATA external hd enclosure and the SATA cables will not fit into the connector on the hard drive, totally different. i went to Staples and looked at the adapter they have there and that one will not work. Not sure why HP SATA HD is different. I have not been able to boot up the laptop it wants to launch the system Recovery however when it launches it hangs. so i decided to see if i can install Windows XP Pro or Windows 7 Pro and when it gets to the part in XP installation, it goes through "setup is loading files (lists all the files)" than it gets to the "setup is starting windows" and sits forever. I finally turn off the machine after 1/2 hour-figure i would give it some time and not shut it down too soon. Then I tried windows 7, same thing it does it thing than the MS screen comes up and says "starting Windows" and sits there.
i have ran the hd diagnostic test several times and it comes up with no problems at all. i can not even boot up so that i can flash the BIOS, i did reset the BIOS to factory default and it did not do anything.

I am not sure where to go from here except to buy another hd but for some reason i don't believe another hd would work. what are your thoughts.
Thanks

by cg it

HP doesn't use some proprietary SATA connectors.

So if you bought a USB IDE/SATA adapter, it will work, just follow the instructions.

Inland makes one that works and is pretty cheap $20.00 USD.

note: the kit should have come with a SATA power adapter which plugs into the power brick [supply] that came with the USB adapter.

That powers on the HDD. the SATA cable should connect to the SATA slot on the USB cable, you can use the one from the comp or the one supplied with the USB IDE/SATA adapter.

Just plug it in and Windows sees the HDD as a device.

by luv2bike2

I ran TrendMicro AV and MalwareBytes on the Laptops HDD and they both came up clean. I placed the HDD back into the laptop and booted it up and i still can not get it to boot into Vista.

While I had the HDD connected to the Adapter and a working system I was able to access and copy all the users data to another storage device.

I reset the factory defaults in BIOS and still can not boot into Windows Vista. The only thing i did not do and can not do is Flash the BIOS, i can not get into windows to run the FLASH Uodate. Any suggestions on how i can Flash the BIOS when i can not get into windows?

The system has Windows Vista on it, I don't have the System Recovery CD from HP, the user did not create it when they brought it home from the store, and the System Recovery that is on the sysetm recovery partition did not work as i was instructed to with the HP technician while he was on the phone with me.

So i figured I would try an Windows XP CD and format the HD and start from scratch and install XP, it goes through the motion of "setup is loading files" ... than it freezes. it sits at the blue screen with Windows Setup at the top and on the bottom it has the Setup is starting windows.

I have also tried to install Windows 7 on the system however it will not go past the black screen with Windows Starting in the middle and stays there forever if i let it but i turn off the laptop after 15 minutes.

i am beginning to think it has something to do with the BIOS but if I can not get into windows to flash it. What else can i do to solve this issue?

Thanks

by luv2bike2

and I am still having an issue with booting into Windows.

I have run out of solutions. I do not know what else to do.

Does anyone have any suggestions besides going out and buying a new hard drive? That will be the last resort however for some strange reason I do not believe the hard drive is not the problem. i have ran the diagnostic test from HP on the hd and memory, ran checkdisk on the HD, and they came up clean, no issues. I ran malwarebytes whiched cleaned up 4 issue, Trend Micro Anti-Virus and there were no viruses present, i tried to install Windows XP and Windows 7 on the laptop however when the installation got to the point where it says starting Windows (at the beginning of each installation) it would just hang and not go any further.

Thanks,
Robin

by peconet tietokoneet

So, being a laptop and heat that builds up sometimes it could be that your hdd (harddrive) is going, best to replace it just in case.
Hope all goes well.

by luv2bike2

i know this morning after the laptop was turned off for about 16 hours and the first thing i did this morning was turn it on and it booted up into safe mode. i am going to give that a try in morning. see what happens. once i have it up i will run av and malwarebytes and flash the bios and all the good stuff. than see if i can boot it up again after all that is done. if i can't than it could very well be the hard drive dying. Thanks!

by luv2bike2

Not sure if I will get it before going on Vacatioin. If i do get by the end of this week, I will post back if i was successful or not, if I don't get it I will respond after July 26th. Thank you very much for your help!

by luv2bike2

i am in the process of running scans on the hard drive. malwarebytes first, than i am going to run Glary Utilities and Ad-Aware and run Trend Mirco anti-virus on it. I will post back in a couple of days as i will be out of the office tomorrow.
Thanks CG for your assistance on this. :)

by tobif

This might be problems with the hard drive wearing down.
If that's the case, then SpinRite might be able to help you.

by cg it

boot to CD and delete the existing partitions, don't just format. Then during setup, install Windows to the raw partition and let setup format the raw partition NTFS [I get rid of the recovery partition if it will let me delete it]. Sounds like it's not necessary to delete the partition when formatting out to clear out everything, but it's what I do when a simple format and install doesn't work and it seems to do the trick.

But if you are having BSODs during install, chances are you've got a hardware problem and you'll have to fix that first.

if the user installed new hardware [memory/wireless card] you might have to go back to old hardware config to get it to work.

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