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Latitude ON Reader error 17

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11 replies

by jessie

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So, here I am at work, and we've got this sweet new Dell E4300 that I'm configging for an SVP. It's got the new Latitude ON Reader, basically a Linux Shell that allows you to turn on the computer in a lower power mode and read your email, your calendar and contacts. Unfortunately, it doesn't work with our drive encryption software which we're required by the company to have on all laptops (good idea). When I install the encryption software (PGP Desktop 9.9) and try to boot it to the Linux shell for ON Reader, I get Error 17... very cryptic, doesn't tell me a lot. Any ideas on what Error 17 means and how I can get the Linux shell to work with PGP encryption?

Thanks in advance for your help.

11 replies

by rob miners

Jaqui can probably help you on this.

Edit: speelchucker

by jaqui

knows PGP better than I do, and would mot likely be far better than me.

by oh smeg

If you read the spiel for PGP it specifically says

[i]PGP? Whole Disk Encryption provides enterprises with comprehensive, nonstop disk encryption for Microsoft and Apple Mac OS X,[/i]

This application doesn't support a Nix Shell and as it encrypts the entire Disc I'm assuming that the Nix Shell is also being encrypted which should prevent it from loading as there is nothing to decrypt it. :)

I think your answer here is to wipe and reload without the Latitude On Reader.

Col

by jessie

I figured since the PGP password doesn't come up prior to the Nix shell loading, that it just wasn't able to read the hard drive, the only thing I could think of was if perhaps there was some way to load PGP on the Nix shell, and since, as you said, PGP isn't supported on Linux, that's RIGHT OUT.

Thanks for your help.

by jaqui

that I'm willing to admit when others know more than I do? :D

you do know that apotheon is the Chad Perrin that does security blogs here on TR?
[ and pgp is a "security" type tool ;) ]

by oh smeg

Not Nix or Windows. He's not a great lover of either of those OS's.

Col

by rob miners

To be honest mate I had a quick look at the question and saw the word Linux and naturally I thought of you. I was actually giving Jessie's question a bump so that it didn't go off the radar. Maybe I had better start reading some of Chads blogs. ;)

by oh smeg

I'm only guessing at best. I may be completely wrong. :)

Col

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