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Liberum Help Desk Database Problem

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by daniel.quick

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We recently tried to install the Liberum help desk software package (http://www.liberum.org) and followed the instructions to the "T", but to no avail the package still doesn't function. It does however give the following error message:

Number: 3706 (0x00000E7A)
Source: ADODB.Connection
Description: ADO could not find the specified provider.
--------------------------------------------------------------------------------
No more information is available.
Contact your administrator or visit the Liberum Help Desk webiste.

Thanks,

Daniel

5 replies

by dawsopolis

With my experience it seems like a database driver is either not installed or is the wrong version. Perhaps there is a misspelled macvhine name somewhere in the setup?

Usually an ADO connection needs 3 things...database name, server name, and database type. ie. SQL, Oracle, Interbase...

As long as you have those in the right places, and have the correct privledges to open the DB, like sa, or SYSDBA then it should work.

by sgotero

Please check in your ODBC if you have added the entry for this program, there are many programs that need this after installation. If no exist any entry, click add, and sure in the list of option will appear yor product,like disponible.
Hope its help you.

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