Windows Forum

Ask something
Discussion Locked

Licensing

0 helpful
3 replies

by eric.brown

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Under Licensing, it shows the 10 per server licenses loaded on the server, but under the Access column, it shows 13. Problem is, there are only 5 people in the office plus one dial up connection. Users get a warning about exceeding licenses when they log on to the network. How can I reset this flag and how can I correct this from happening again?

3 replies

by tamj123

If License Manager does not reflect the truth about your licenses, and you can't amend it properly, start over.

First, using Control Panel / Services, scroll to the License Logging Service and Stop it. Then delete %windir%\System32\Cpl.cfg, %windir%\System32\Lls\Llsuser.lls, and %windir%\System32\Lls\Llsmap.lls. Restart the License Logging Service.

You should now be able to use License Manager to reflect your purchased licenses.

by eric.brown

It sort of helped and it sort of didn't. I was able to reset the users but the licenses aren't being released when the session ends. Since we have support with Microsoft through HP, I'll call them. Thanks for taking the time and enjoy your points.

This discussion is closed to new replies.